Extended Warranty

Included with Purchase – Free
Duration – Up to 2 years, starting from the invoice date.
Coverage terms and conditions:

Covers all manufacturing defects for loupes and light sources for up to 2 years.
No labour charge for customer-requested product customisations (e.g., declination angle change, magnification upgrade/downgrade) for up to 45 days from the invoice date.
Only a 10% restocking fee for change of mind refunds/returns within 30 days from the invoice date.
1-year manufacturing and material warranty on Li-Ion batteries (Butterfly series).
2-year manufacturing and material warranty on Li-Ion batteries (Orchid series).

ByronCare Basic – $95 per annum.
Duration – Up to 5 years, starting from the invoice date.
Coverage terms and conditions:

Covers all manufacturing defects for loupes and light sources for up to 5 years.
Free loaner loupes and/or lights offered if repairs are required (subject to stock, IPD match, and without prescription).
No labour charges for upgrades/changes to loupes for up to 60 days from the invoice date. Exclusions from extended cover: Li-Ion batteries, accidental damage.
15% discount on restocking fees for 180 days (from the date of invoice) – in the event of a change of mind, including refunds/returns for loupes and lights.
1-year manufacturing and material warranty on Li-Ion batteries (Butterfly series).
2-year manufacturing and material warranty on Li-Ion batteries (Orchid series).
15% off Li-Ion battery replacements for up to two years.
15% discount on applicable fees for prescription changes.

ByronCare Advanced – $165 per annum.
Duration – Up to 5 years, starting from the invoice date.
Coverage terms and conditions:

Covers all manufacturing defects for loupes and light sources for up to 5 years (excluding Li-Ion batteries).
Covers all accidental damage for loupes and light source for up to 3 years (excluding Li-Ion batteries).
Free loaner loupes and/or lights offered if repairs are required (subject to stock, IPD match, and without prescription).
No labour charges for upgrades/changes to loupes for up to 75 days from the invoice date.
1-year manufacturing and material warranty on Li-Ion batteries (Butterfly series).
2-year manufacturing and material warranty on Li-Ion batteries (Orchid series).
25% off Li-Ion battery replacements for up to three years.
35% discount on applicable fees for prescription changes.
25% discount on restocking fees for 180 days (from the date of invoice) in the event of a change of mind, including refunds/returns for loupes and lights.
5% discount on all future/online purchases.

ByronCare Premium – $265 per annum.
Duration – Up to 7 years, starting from the invoice date.
Coverage terms and conditions:

Covers all manufacturing defects for loupes and light sources for up to 7 years (excluding Li-Ion batteries).
Covers theft of loupes/lights for up to 7 years (police report required to make a claim).
Covers all accidental damage for loupes and light source for up to 7 years (excluding Li-Ion batteries).
Covers all manufacturing faults and accidental damage for Li-Ion batteries for up to 3 years (does not include end-of-life battery replacement).
Free loaner loupes and/or lights offered if repairs are required (subject to stock, IPD match, and without prescription).
No labour charges for upgrades/changes to loupes for up to 90 days from the invoice date.
35% off Li-Ion battery replacements for up to three years.
No restocking fee, no questions asked refund for loupes/lights within 60 days from the invoice date.
35% discount on applicable restocking fees for the duration of the plan in the event of a change of mind, including refunds/returns for loupes and lights for up to 180 days.
50% discount on applicable fees for prescription changes.
10% discount on all future/online purchases .

To the full sales policy

I love the light weight, ergonomic position and clarity of my new 6x Ergo loupes. After an...

I love the light weight, ergonomic position and clarity of my new 6x Ergo loupes. After an initial learning and adjustment process, I highly recommend making the switch to Ergo loupes. The positioning of the Ergo loupes protect your neck and body from pain and injury while working and are a practice game-changer.

Dr. Tony Wong

Auckland, NZ

Great product with fantastic service. Been a few months now since I’ve started using these ergo loupes...

Great product with fantastic service. Been a few months now since I’ve started using these ergo loupes by Byron Medical. These are the 7.5x with the Butterfly S batteries and I’ve never had better posture working.

Amelia Liew

Western Australia, AUS