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Byroncare Plans

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Price

Product Warranty

Accidental Damage and Theft

Loaner

Loupes

Upgrades/ Changes to Loupes

Change of mind Refunds/ Returns

Battery Replacements

Li-Ion Battery Warranty

Prescription Changes

Discounts

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FREE

2 year warranty for manufacturing defects for loupes & light sources

No labour charge
for product customisations

for 45 days

 10% restocking fee

for refunds/returns

within 30 days

1-year manufacturing and material warranty on Li-Ion Batteries

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$95 per annum

5 year warranty for manufacturing defects for loupes & light sources

Free loaner loupes

No labour charge
for product customisations

for 60 days

15% discount on restocking fees

within 180 days

15% off Li-Ion battery replacements for up to two years.

1-year manufacturing and material warranty on Li-Ion Batteries

15% discount on prescription changes

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$165 per annum

5 year warranty for manufacturing defects  for loupes & light sources

Accidental Damage Coverage for 3 years (Excluding Li-Ion batteries)

Free loaner loupes

No labour charge
for product customisations

for 75 days

25% discount on restocking fees

within 180 days

25% off Li-Ion battery replacements for up to three years

1-year manufacturing and material warranty on Li-Ion Batteries

35% discount on prescription changes

5% discount on all future/online purchases

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$265 per annum

7 year warranty for manufacturing defects for loupes & light sources (Excluding Li-Ion batteries)

Accidental Damage and Theft Coverage for 7 years (Excluding Li-Ion batteries, Police report required)

Free loaner loupes

No labour charge
for product customisations

for 90 days

No restocking fee, no questions asked for refunds/returns  within 60 days.

35% off Li-Ion battery replacements for up to three years

3 years warranty for
Li-Ion Batteries on manufacturing faults and accidental damage

50% discount on prescription changes

10% discount on all future/online purchases

Full Warranty Details

BYRON CARE FREE

Cost - FREE with purchase.

Duration - Up to 2 years, starting from the invoice date.

Coverage terms and conditions:

  • Covers all manufacturing defects for loupes and light sources for up to 2 years.

  • No labour charge for customer-requested product customisations (e.g., declination angle change, magnification upgrade/downgrade) for up to 45 days from the invoice date.

  • Only a 10% restocking fee for change of mind refunds/returns within 30 days from the invoice date.

  • 1-year manufacturing and material warranty on Li-Ion batteries (Butterfly series).

  • 2-year manufacturing and material warranty on Li-Ion batteries (Orchid series).

BYRON CARE BASIC

Cost - $95 per annum.

Duration - Up to 5 years, starting from the invoice date.

Coverage terms and conditions:

  • Covers all manufacturing defects for loupes and light sources for up to 5 years.

  • Free loaner loupes and/or lights offered if repairs are required (subject to stock, IPD match, and without prescription).

  • No labour charges for upgrades/changes to loupes for up to 60 days from the invoice date.

  • Exclusions from extended cover: Li-Ion batteries, accidental damage.

  • 15% discount on restocking fees for 180 days (from the date of invoice) - in the event of a change of mind, including refunds/returns for loupes and lights.

  • 1-year manufacturing and material warranty on Li-Ion batteries (Butterfly series).

  • 2-year manufacturing and material warranty on Li-Ion batteries (Orchid series).

  • 15% off Li-Ion battery replacements for up to two years.

  • 15% discount on applicable fees for prescription changes.

BYRON CARE ADVANCED

Cost - $165 per annum.

Duration - Up to 5 years, starting from the invoice date.

Coverage terms and conditions:

  • Covers all manufacturing defects for loupes and light sources for up to 5 years (excluding Li-Ion batteries).

  • Covers all accidental damage for loupes and light source for up to 3 years (excluding Li-Ion batteries).

  • Free loaner loupes and/or lights offered if repairs are required (subject to stock, IPD match, and without prescription).

  • No labour charges for upgrades/changes to loupes for up to 75 days from the invoice date.

  • 1-year manufacturing and material warranty on Li-Ion batteries (Butterfly series).

  • 2-year manufacturing and material warranty on Li-Ion batteries (Orchid series).

  • 25% off Li-Ion battery replacements for up to three years.

  • 35% discount on applicable fees for prescription changes.

  • 25% discount on restocking fees for 180 days (from the date of invoice) in the event of a change of mind, including refunds/returns for loupes and lights.

  • 5% discount on all future/online purchases.

BYRON CARE PREMIUM

Cost - $265 per annum.

Duration - Up to 7 years, starting from the invoice date.

Coverage terms and conditions:

  • Covers all manufacturing defects for loupes and light sources for up to 7 years (excluding Li-Ion batteries).

  • Covers theft of loupes/lights for up to 7 years (police report required to make a claim).

  • Covers all accidental damage for loupes and light source for up to 7 years (excluding Li-Ion batteries).

  • Covers all manufacturing faults and accidental damage for Li-Ion batteries for up to 3 years (does not include end-of-life battery replacement).

  • Free loaner loupes and/or lights offered if repairs are required (subject to stock, IPD match, and without prescription).

  • No labour charges for upgrades/changes to loupes for up to 90 days from the invoice date.

  • 35% off Li-Ion battery replacements for up to three years. 

  • No restocking fee, no questions asked refund for loupes/lights within 60 days from the invoice date. 

  • 35% discount on applicable restocking fees for the duration of the plan in the event of a change of mind, including refunds/returns for loupes and lights for up to 180 days.

  • 50% discount on applicable fees for prescription changes.

  • 10% discount on all future/online purchases .

Further Terms and Conditions:

Plan Downgrade: Downgrading a plan is permissible at any time, effective from the end of the current year.

Refundable Yearly Fees: Yearly fees are eligible for a refund within 14 days from the date of purchase/renewal if no claim has been made.
Non-Refundable Plan Amounts: Plan amounts paid are non-refundable in the case of a change of mind refund.
Plan Upgrade: Upgrading a plan is subject to approval, requiring the submission of an undertaking and dated product photos to ensure the item is in good condition.
Cooling Off Period: Upon upgrading to a higher tier, a 60 days cooling-off period applies to items that do not appear in the lower tier.
Renewal Discretion: Byron Medical reserves the right to decline plan renewal for any reason.
Theft Protection: In the event of theft, a police certificate is required.
Exchanges and Customisations: Price difference between products is still applicable for upgrades, customisations and exchanges.
Extended Warranty Conditions (Byroncare):
Byroncare excludes general wear and tear.
Battery Replacements: Li-Ion battery replacements are conditional upon the return of the old battery. Additional battery purchases are subject to ordinary tier discounts.

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For New Customers:

Purchase Window: All plans must be acquired within 30 days of the item purchase date.

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For Existing Customers:

Cooling-Off Period for Claims: Existing customers have a 60-day cooling-off period from purchase to making a claim under any ByronCare package, except for prescriptions.

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